General Information
What are Nano Bond Hair Extensions?
Nano bonds are one of the most discreet and comfortable hair extension methods available. They're lightweight, virtually invisible, and ideal for adding volume and length without damaging natural hair.
How long do Nano Bond extensions last?
With proper care and regular maintenance, nano bonds can last between 8–12 weeks before requiring refitting. The hair itself can be reused for up to 6–12 months, depending on aftercare.
Can I dye or tone the extensions?
We do not recommend dyeing, toning, or bleaching your extensions, as this may compromise the hair quality. Instead, we offer a wide range of shades to suit every look.
Application & Professional Use
Do I need a professional to fit my extensions?
Yes. Nano bonds must be applied by a trained professional to ensure they are safe, secure, and long-lasting. Visit our Find a Professional page to locate a certified Velisse stylist near you.
Do you offer trade accounts?
Yes. Velisse works with salons and certified professionals across the UK. You can apply for a Trade Account for access to exclusive pricing, training, and perks.
Do you offer training?
We do. Through the Velisse Academy, which will be launching soon! Professionals can receive accredited training in nano bond installation and become certified Velisse partners.
Hair Care & Maintenance
How long do Nano Bond extensions last?
With proper care and maintenance, nano bonds typically last 8–12 weeks before needing refitting. The hair itself can be reused for up to 6–12 months depending on aftercare.
How do I care for my Velisse extensions?
Use sulfate-free shampoos and conditioners, avoid heavy oils or silicones at the roots, limit heat exposure, and always brush gently using an extension-safe brush. Full care instructions are included with your order.
Colour Matching & Orders
How do I find my perfect colour match?
We offer a free Colour Matching Service — just send us a few photos of your natural hair (in natural lighting), and our team will recommend your best match.
Do you accept returns or exchanges?
Due to hygiene regulations, we can’t accept returns on opened hair products. For full details, please review our Returns Policy.
How long does delivery take?
We dispatch most orders within 1–2 business days. UK customers can choose between Standard or Express Shipping at checkout. Visit our Shipping Information page for details.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@yourstore.com


